Good to know
When a door comes off its track
The tracks guide the rollers and keep the door square. A bumped, bent or misaligned track makes the door jam, lean, or jump off entirely.
Tracks usually go out of true after a bump from a car, a broken roller or cable, loose mounting brackets, or something caught in the path. An off-track door is heavy and under tension, so forcing it back can cause injury or more damage.
Minor bends can often be straightened and realigned, while badly crushed sections are better replaced. We reset the door safely, true up the tracks and rollers, and fix the root cause so it does not happen again.